FAQs

1. What is Online Thrift Store ?

OTS is Pakistan's premium online thrift store specializing in authentic UK-imported pre-loved branded clothing, shoes, and accessories for women. We offer high-quality secondhand fashion at affordable prices, making branded fashion accessible to everyone in Pakistan.

2. What does "thrift" or "pre-loved" mean?

Thrift or pre-loved means the items have been previously owned and worn. They're secondhand clothes in excellent condition that we carefully source from the UK. Think of it as high-quality "landa" but with authentic branded items and quality guarantee.

3. Are your products really from the UK?

Yes, 100%! All our items are genuinely imported from the United Kingdom. We source authentic branded clothing from UK high streets and bring them to Pakistan. No local replicas, no fake brands.

4. What brands do you sell?

We carry popular UK brands including:

  • GAP
  • Primark
  • F&F (Tesco)
  • Shein
  • Anya Madsen
  • Next
  • H&M
  • Zara
  • New Look
  • And many more!

Our inventory changes regularly with new arrivals.

5. Is everything secondhand?

Yes, the majority of our items are pre-loved (secondhand). However, we occasionally have "Premium Plus" items that are new with tags or have never been worn. Each product listing clearly states the condition.

6. How do you ensure quality?

Every item goes through a strict quality inspection process. We only stock items in:

  • Premium Plus: Like new or new with tags
  • Premium: Excellent condition, minimal wear
  • Excellent: Good condition, light use

Any defects are disclosed in the product description. We reject items that don't meet our quality standards.

7. Are the items authentic?

Absolutely! We guarantee 100% authenticity. All brands are genuine, not replicas or fakes. If you receive a counterfeit item, contact us immediately and we'll resolve it.